Your municipality needs a service model. No, you don’t already have one.

Most municipal governments have well crafted organizational structures though which they manage their resources, staff and outputs.  New City Managers or CAO’s often work with the org chart as a way of putting their stamp on the organization or trying to better align departments with the kinds of outputs, resources or staff they use to … Continue reading Your municipality needs a service model. No, you don’t already have one.