Bagging the Peaks

Good Service Design

These 15 principles of good service design come from Louise Downe, Director, Design and Standards for the UK Government Digital Services.  They are a very excellent way to think about what government services should do and be. 15 principles of good service design 15 principles of good service design A good service must: 1. Enable a […]

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Sweating the Small Stuff – Project Management and Change Management

I confess to stealing part of this blog title from Commander Chris Hadfield’s great book An Astronaut’s Guide to Life on Earth.  In it he talks about how when you are thousands of miles in space you don’t have time to practice handling potential crises.  So you train for them while you are still on earth […]

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One More Step Along the Road We Go

In keeping with my blog theme of mountaineering and maps, one of the things we do when we travel in the backcountry, is to keep track of where we have been and how it may relate to where we are going.  The International City County Managers Association is a collaborative of local and state governments […]

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Taking your bearings: Or I love your idea, but I’m not prepared to pay for it.

The only time Search and Rescue was ever called out to find me was when I was hiking in the backcountry with a friend who was one of those guys who forges ahead and assumes that he can find his way home.  Fortunately, I took some back bearings of where we had stowed the canoe […]

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Beware the False Summit

One of the most mentally challenging things about backcountry travel is the false summit. This is the summit you can see ahead of you but it is hiding the real summit just out of your vision. The trouble with false summits is that you can wind up doling out your energy expenditure, your time on […]

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She Who Wanders May Not Be Lost

Most long trips into the backcountry will have one or more times when you wonder if you have lost your way. The forest seems a bit too dense for this to be a trail, or you have lost track of the blazes. Perhaps the sun has simply gone behind a cloud and your natural sense […]

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“Death By Framework”

This blog post is actually a link to an excellent post from the Results Leadership Group about why a framework for performance measurement is necessary and how the Results Based Accountability Framework can effectively support a commitment to social return on investment or any other performance framework that wants to identify and successfully measure outcomes. […]

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But Did it Work?: Time to Focus Government Data on Outcomes, not Inputs.

Nutrition North Canada was a program with a great goal; make nutritional food available to remote northern communities to improve health and well-being.  While we in the south talk about food deserts bcause we can’t walk to a grocery store, the Canadian North is truly a food desert, not only because communities may not have […]

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The election is over – are you ready for the Service Delivery Review?

Phew, the election is over and new councils and councillors are looking around at their communities and wondering what comes next.  With lots of new councillors and councils, there will inevitably be calls for “Service Delivery Reviews” of one kind or another.  Some view SDR as an audit of existing services to find the “gravy” […]

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Your municipality needs a service model. No, you don’t already have one.

Most municipal governments have well crafted organizational structures though which they manage their resources, staff and outputs.  New City Managers or CAO’s often work with the org chart as a way of putting their stamp on the organization or trying to better align departments with the kinds of outputs, resources or staff they use to […]

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